Privacy
Policy

OG Audio LLC (“OG Audio”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ogaudio.com, make a purchase, or interact with our services.

Please read this policy carefully. By using our website, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the site.

We collect information you provide directly to us, including personal identification information such as your name, email address, phone number, and billing and shipping address when you create an account or place an order.

Payment information including credit and debit card details are collected and processed by our PCI-compliant payment processors. We do not store full card numbers on our servers.

We also collect information automatically when you use our website, including IP address, browser type, pages visited, time spent, referring URLs, and device information through cookies and similar technologies.

We use the information we collect to process and fulfill your orders, manage your account, provide customer support, send transactional emails related to your purchases, and improve our website and services.

We may send marketing communications if you have opted in. You can unsubscribe at any time via the link in any email or by contacting us directly.

We also use data to detect, prevent, and address fraud, security incidents, and technical issues, and to comply with our legal obligations. We will never sell your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers only as necessary to operate our business — including shipping carriers, payment processors, email service providers, and analytics platforms. These parties are contractually obligated to protect your information.

We may disclose information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

We do not share your information with third-party advertisers for targeted advertising without your explicit consent.

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the website to function (shopping cart, login sessions) and cannot be disabled. Analytics cookies help us understand how visitors interact with our website.

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of our website.

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted between your browser and our servers, PCI-DSS compliant payment processing, and encrypted password storage using bcrypt hashing.

We conduct regular security audits and restrict employee access to personal information on a need-to-know basis. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes.

Account information is retained until you request deletion. Marketing preferences are retained until you unsubscribe. Log files and analytics data are retained for up to 24 months.

You have the right to access, correct, or delete your personal information. You may also request data portability, opt out of marketing emails, or request restriction of processing in certain circumstances.

To exercise any of these rights, email us at privacy@ogaudio.com. We will respond within 30 days. We may need to verify your identity before processing your request.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@ogaudio.com.

OG Audio is based in the United States. If you are accessing our website from outside the US, your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our services, you consent to the transfer of your information to the United States. We take steps to ensure that international data transfers comply with applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy with a new date and, where appropriate, by email.

Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team at privacy@ogaudio.com or write to OG Audio LLC, 4820 Industrial Blvd, Houston, TX 77001, United States.

Phone: +1 (713) 555-0192 · Business Hours: Monday – Friday, 9am – 6pm CST. We are committed to resolving privacy concerns promptly and transparently.